Shipping

  • Orders will be sent by BPost or DPB. The shipping cost will depend on the weight of the package. If you are ordering more pieces I will recalculate the shipping cost and I will transfer you the difference back if you paid to much.

  • Please contact me by email if your country is not on the list of shipping countries or if you want to request a quote for ordering bigger orders.

  • All care will be taken but items lost in shipping can not be covered by AMP Ceramics.

  • Shipments which were offered by the delivery company at your address while absent and which as subsequently are also not picked up in the delivery service centre are not reimbursed in full. Even they will be returned to sender there will be extra charges, dues and taxes.

  • Boxes will be shipped within 2-5 days from receipt of full payment of purchase, except for made to order pieces.

Payment

  • Payment is made securely through Paypal or Stripe for credit card payments. Please make sure all of your contact details are correct and up to date especially your shipping address. It is very important as this will allow the items to be safely shipped to your correct address.

  • Additional taxes and duties may be added upon arrival in the destination country; we are unable to estimate these fees, and they are the responsibility of the customer.

Damage

  • If your items arrive to you damaged please contact me within 24 hours with photographs of the damage and the outer box and we will discuss how to proceed. No returns on discounted or sales items.

Collection pieces

  • To care for your Collection ceramic piece, please hand rinse your pieces. Stoneware is a semi-porous material, so to prevent sweating and condensation on a surface, please allow the piece to dry out for at least a full day before refilling with water between uses. Stoneware pieces must be handled delicately to ensure that the items remain undamaged. AMP is not responsible for broken pieces from mishandling. Depending on the surface you intend to place the ceramic piece on, you may wish to attach felt to the bottom of a sculpture. AMP is not responsible for marks left on surfaces that vessels may leave due to the textured surface.

Privacy

  • Anne-Marie Peters Ceramics is committed to protect your privacy. All information provided by you is received securely through SSL and will not be disclosed to any other unauthorised third party.

Governing Law

  • The agreement to sell and purchase items from Anne-Marie Peters Ceramics shall in all respects be governed by and construed in accordance with the laws of Belgium.